Business process management — Business MegaBrands 2026–27
Business process management covers outsourced customer service, collections, back-office operations, finance and accounting, and data processing that Indian firms run for banks, telecom operators, utilities, healthcare companies and retailers in India and overseas. Delivery increasingly blends human agents with automation and analytics. The category is a large employer of graduates, including in tier-two and tier-three cities.
Slot BMB-136 · Business Process & Analytics · 4 brands in contention · Business MegaBrand: to be announced in 2027
Brands in contention
Listed alphabetically. The order does not reflect evaluation.
| Company | MegaBrands 501 |
|---|---|
| eClerx | |
| Firstsource | |
| Hinduja Global Solutions | |
| iSON Xperiences |
How this category is evaluated
Every brand in this category is assessed on WCRC's 50-parameter brand evaluation model, across five pillars: Brand Positioning & Recall, Trust & Sentiment, Product, Innovation & Delivery, Sustainability, Governance & ESG, and Digital & Financial Soundness. Scores are compared within the category, and the brand with the strongest result is named the Business MegaBrand. Read the methodology
Frequently asked
What are the leading BPO companies in India?
The brands in contention for business process management in the Business MegaBrands 2026–27 cohort are eClerx, Firstsource, Hinduja Global Solutions and iSON Xperiences. This is a factual list, not a ranking. WCRC will name one Business MegaBrand after its independent 50-parameter evaluation.
Other categories in Business Process & Analytics
All of IT & Technology Services · The 2026–27 cohort
Cite this page: WCRC, Business MegaBrands 2026–27, Business process management (Slot BMB-136), https://www.mostvaluablebrands.com/business-megabrands/2026-27/it-and-technology-services/business-process-management/, accessed [date].
WCRC network: WCRC International · WCRC Leaders